Invoices dating back more than 18 months are deleted.My invoice creator is a smart billing app for making professional estimates and sending them to customers. You can consult your electronic invoices on the ALDInvoice platform for 18 months. Up For how long can I consult my documents on the ALDInvoice platform? An e-mail will be sent so that you can choose your password. If you have forgotten your password, click on the link ‘Password forgotten’ and then enter your userID. You chose your password the first time you used the ALDInvoice platform. If you do not receive the e-mail within an hour, please get in touch with your contact person at ALD Automotive. An e-mail will be sent to the e-mail address linked to the customer number. If you do not have a password or if you have forgotten it, click on the link ‘I am a new user’ and enter your customer number (userID). If you have forgotten your password, click on the link ' Password forgotten'. You have 5 attempts to enter the correct password, afterwards you will be locked for 30 minutes. Your password must contain at least 8 characters with at least 1 digit, 1 capital letter and 1 small letter. Click on the link ‘UserID forgotten’ and enter your e-mail address. If you cannot immediately find your customer number, you can ask for it to be sent by e-mail. You can find your customer number on your invoice and in the subject line of the e-mail message. The invoice data and fiscal data are also available as a csv file. By clicking the PDF image in the right column, you can see your invoice. When a new electronic invoice becomes available, a new line will automatically appear in the ALDInvoice platform. Using a secure login you can access all your invoices. The ALDInvoice platform is a portal accessible via internet. If you do not agree with the content of your invoice (such as the amount or the address), please get in touch with your contact person at ALD Automotive or send a message to ALDInvoice platform How does the ALDInvoice platform work? Up I do not agree with the content of my invoice. To change your e-mail address, please get in touch with your contact person at ALD Automotive. All subsequent electronic invoices you receive via e-mail will no longer bear the word ‘duplicate’. The legal invoice will have been sent on paper. The first electronic invoice you see immediately after you have accepted electronic invoicing is a copy of the invoice. Up Why is the first electronic invoice I receive a copy of my invoice? If not, you can download Acrobat Reader free of charge on: Up I cannot see my invoice when I click the link in the e-mailġ) For reasons of confidentiality and security, if an e-mail is older than 18 months, the link in the message will no longer work.Ģ) Please check whether you have Acrobat Reader installed on your computer. If the e-mail is older than 18 months, the link will no longer work. If the link does not work, please copy the link and paste it into your internet browser. Paper invoices will therefore no longer be sent. By clicking the link in the e-mail, you can display your invoice in PDF format on a webpage.Īn opt-in is an express agreement between you and ALD Automotive indicating that you are willing to receive electronic invoices instead of paper invoices. When a new electronic invoice becomes available, you receive an e-mail. What should I do?įor how long can I consult my documents on the ALDInvoice platform? I do not agree with the content of my invoice. Why is the first electronic invoice I receive a copy of my invoice? I cannot see my invoice when I click the link in the e-mail Please find below the most frequently asked questions about electronic invoices and the platform on which these invoices are available.
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